Terms & Conditions

Your use of the Listennra website and/or services signifies your acceptance of these Terms & Conditions. If you do not agree with these terms, please do not use our website or services.

You may only use our website and services if you are legally permitted to enter into a binding agreement in your jurisdiction. By placing an order or making a payment, you confirm that you have read, understood, and agreed to these terms.

These Terms & Conditions form the agreement between you and Listennra for the services or products covered by your order.

Terms and Definitions

Website: All online information and pages published on the Listennra website.

Customer, You, or Your: The person placing an order or authorizing someone to place an order on their behalf.

Company, We, Us, or Our: Listennra.

Product or Service: Any service, deliverable, or other item provided by Listennra in accordance with an order.

Order: A customer's request to purchase services or products through our website, by phone, or by email. An order may require a deposit or payment as stated in the applicable proposal, invoice, or agreement.

Refund Policy

Please review the refund terms before placing an order. Refund eligibility depends on the service purchased, the stage of work, the applicable written agreement, and the circumstances of the request. Where a signed agreement or service-specific policy applies, that document should be read together with these terms.

Change of Mind

If you request cancellation before work on your project has started, you may be eligible for a refund, subject to any applicable transaction charges and the terms stated in your order agreement. Once work has started, a full refund may not be available because time and resources may already have been committed. Any applicable processing fee or deduction will be communicated in accordance with the applicable agreement.

Service or Delivery Concerns

If a delivered service does not match the requirements agreed in writing, please contact Listennra with details of the issue. Where appropriate, we may review the work and offer corrections, revisions, reassignment, or another reasonable remedy in line with the scope of your order.

If the concern cannot be resolved, any refund or other remedy will be assessed against the agreed project scope, the work completed, and the applicable written agreement.

Delivery Delays

Listennra aims to deliver services within the agreed timeframe. If you believe a delivery has been delayed, contact our team so we can review the order and its documented timeline. Any refund consideration for a delay will depend on the circumstances, supporting documentation, and the terms of the applicable agreement. Delays caused by missing materials, approvals, or responses from the customer may affect the delivery schedule.

Refund Request Timeline

Please submit any refund request in writing within the timeframe stated in your service agreement or applicable service policy. Include your order details and a clear explanation of the issue. Requests submitted outside the applicable timeframe may not be eligible for review.

Situations Where Refunds May Not Apply

Refunds may not be available for minor corrections, preferences that fall outside the agreed scope, delays caused by the customer, or work already completed and approved. Where appropriate, Listennra may offer revisions or another remedy instead. The specific outcome will depend on the order terms and the facts of the case.

The customer is responsible for ensuring that any delivered content is used lawfully and in accordance with applicable rules and third-party rights.

Project Inactivity and Closure

If a project remains inactive for 45 days because required approvals, materials, or specifications have not been provided, Listennra may consider the project closed after reasonable efforts to contact the customer. Reopening a closed project may require a revised schedule and additional charges, which will be communicated before work resumes.

Completed Projects

A project may be considered complete when the agreed deliverables have been supplied or the customer has approved the work. If a completed project remains unclaimed or inactive for 45 days, Listennra may close the project record. Any further work requested after closure may be treated as a new or reactivated project and may incur additional charges.

Copyright and Ownership

Ownership and usage rights for deliverables supplied by Listennra are governed by the applicable order agreement and any third-party licences. Unless otherwise stated in writing, you are responsible for ensuring that materials you provide to us may legally be used for your project.

You agree not to misuse Listennra's website, materials, or services, and to respect all applicable intellectual-property rights. Any transfer of copyright or ownership will take effect only as stated in the applicable written agreement and subject to any third-party rights or licence restrictions.

Plagiarism and Lawful Use

Listennra does not knowingly encourage plagiarism, fraud, or infringement of copyright. Customers are responsible for using delivered content lawfully and for checking that its intended use complies with applicable laws, platform rules, and third-party rights.

Listennra and its affiliates are not responsible for disciplinary, academic, legal, or other consequences resulting from a customer's improper, unethical, or unlawful use of delivered materials.

Image and Third-Party Materials Policy

Unless expressly created for your project or otherwise licensed, Listennra does not claim ownership of third-party images or materials. Where relevant, we may identify or recommend image resources for your consideration. You are responsible for checking the applicable licence, obtaining any required permissions, and paying any relevant licensing fees before using third-party materials.

Payments

Payment terms, deposits, milestones, taxes, and any applicable transaction charges will be set out in your proposal, invoice, or written service agreement. Work may not begin until the required payment has been received. You are responsible for any taxes or charges that the applicable agreement or law requires you to pay.

Revisions

Revision eligibility and the number of revisions included in an order depend on the service purchased and the terms agreed at the start of the project. Revision requests should relate to the original agreed scope. Requests for new features, substantial changes, or work outside that scope may incur additional charges.

For revision requests, Listennra will aim to respond within a reasonable timeframe based on project complexity and workload. Any specific turnaround time confirmed in writing for your project will take precedence.

Liability and Indemnification

To the extent permitted by applicable law, Listennra is not liable for losses arising from website interruptions, communication failures, internet or device issues, delayed or incomplete transmissions, events beyond our reasonable control, or the customer's use of delivered materials in a way not agreed with us.

You agree, to the extent permitted by law, to indemnify and hold Listennra and its affiliates, employees, and representatives harmless from third-party claims, losses, and reasonable expenses arising from your misuse of the website or services, your breach of these terms, your violation of third-party rights, or your unlawful acts or omissions.

Nothing in these terms excludes or limits liability where doing so would be unlawful. Any limitation of liability is subject to applicable law.

Amendments

Listennra may update these Terms & Conditions from time to time. Updated terms will be posted on this website and will take effect as stated in the notice or as otherwise required by law. Please review this page periodically.

Where permitted by law, our representatives may use professional names or pseudonyms to support communication with customers in different regions.

Email & Mobile Phone Policy

This policy explains how Listennra uses the email address and mobile phone number you provide in connection with our services.

Consent and Usage

By providing your email address and/or mobile phone number, you agree that Listennra may contact you about your enquiry, order, project updates, service delivery, revisions, and related customer support. Promotional emails or messages will be sent where you have provided the required consent.

Carrier Charges Disclosure

Standard messaging and data rates may apply to SMS communications. Please check with your mobile service provider for details.

Stop & Unsubscribe

You can stop receiving communications as follows:

• Email: Use the unsubscribe link at the bottom of a marketing email, where available, or contact us to request removal from the mailing list.
• SMS: Reply STOP to an SMS message to opt out of further messages. Where applicable, you may also use the unsubscribe instructions provided in the message.

Frequency of Communication

Message frequency may vary depending on your project, service requirements, and communication preferences. We aim to keep communications reasonable, though important project updates or urgent notices may require additional messages.

Security of Information

Listennra handles contact information in accordance with its Privacy Policy and applicable law. We do not sell your email address or mobile number. Information may be shared with service providers who help us operate our services, or where disclosure is required or permitted by law.

Changes to the Communication Policy

Listennra may update this policy from time to time. Changes will be posted on this website. Please review the policy periodically to stay informed.

Contact Us

If you have questions about these Terms & Conditions or our communication policies, contact us at info@listennra.com.

SMS and Email Terms & Conditions: Overview

By subscribing to Listennra's SMS and/or email communications, you agree to receive messages permitted by your selections and consent. These may include service updates, notifications, and promotional content where you have opted in. Messaging programmes are subject to applicable laws and carrier requirements, including relevant US and Canadian 10DLC requirements where applicable.

Opt-In Process

SMS: When you submit your mobile number and complete any required consent process, you agree to receive the types of SMS messages described at sign-up. If a confirmation message is used, follow its instructions to complete your subscription.

Email: By entering your email address and selecting an applicable consent option, you agree to receive the communications described at the point of sign-up.

Message Frequency

SMS: Message frequency varies according to your service needs and the communication programme you joined.

Email: Email frequency may vary based on the type of communication, your preferences, and your interaction with our services.

Opt-Out Process

SMS: Reply STOP to an SMS message to opt out. You may receive a final confirmation message, after which marketing SMS messages will stop, subject to messages permitted by law.

Email: Use the unsubscribe link in the email or contact info@listennra.com to request removal from marketing emails. Service-related communications necessary to fulfil an order may still be sent where permitted by law.

Cost

SMS: Message and data rates may apply depending on your mobile plan and carrier.

Email: Listennra does not charge a fee to receive emails, although your internet or data provider may charge you.

Privacy Policy

Your privacy is important to us. Please review Listennra's Privacy Policy for details about how personal information is collected, used, stored, and protected.

Support

For assistance with SMS or email communications, contact info@listennra.com or call (510) 961-7855. UK support: +44 173 383-3043.

Modifications

Listennra may modify these SMS and email terms at any time. Changes will be posted on the website and will take effect as stated in the notice or as required by law. Continued subscription or use after changes take effect indicates acceptance where permitted by law.

Compliance

Listennra aims to comply with applicable laws, regulations, and carrier requirements governing SMS and email communications, including relevant 10DLC and The Campaign Registry requirements where applicable.